Refund Policy

1. Overview

This Refund Policy explains how we handle refund requests for credit purchases and for the digital e-learning materials that credits unlock.

Because digital materials can be used as soon as they are delivered, refund requests are not processed automatically and each one is reviewed individually. Access information is typically made available within 24 hours of successful payment confirmation, although delivery may occasionally take up to 48 to 72 hours.

2. Eligibility for a Refund

A refund may be considered in situations such as the following:

• You were charged more than once for the same order
• A technical problem on our side prevents you from accessing a material you paid for
• A material differs significantly from the description shown on the website
• Your access information was never received and our support team was unable to restore it

Refunds are not guaranteed. The outcome depends on the circumstances of each case, and where it is more appropriate we may offer an alternative, such as restoring your access or extending the applicable access period.

3. Non-Refundable Situations

A refund is generally not available in the following situations:

• The credits have already been used to unlock levels
• The material has been substantially accessed, downloaded or read
• The request is based on a change of mind after the access email has been sent
• The materials were not accessed within an applicable access period
• The credits have passed their validity period of 90 days from the date of purchase
• The account has been suspended for a breach of the Terms & Conditions

4. Failure to Receive Access Information

Emails can occasionally be delayed or filtered by email providers. If you have not received the access information for a purchase:

• Check your spam or junk folder, and confirm the email address you entered at checkout
• If the access information is still unavailable after 72 hours, please contact us at info@jademind-academy.com
• If we cannot restore your access and you have not been able to use the material, a refund may be considered

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at info@jademind-academy.com
2. Provide your order number, the email address used for payment and the reason for your request
3. Include any information that helps explain the issue, such as screenshots or error messages
4. Allow our team time to review your request

If a material you purchased has not arrived or cannot be opened, please contact us once 72 hours have passed since your payment was confirmed.

6. Review and Processing

Every request is reviewed carefully, and we will let you know the outcome by email.

• Each request is assessed individually on its own facts
• Approved refunds are returned to the original payment method
• The time it takes for a refund to appear depends on your payment provider or bank

7. Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page is the one that applies.

8. Contact Information

If you have any questions about refunds, please contact us using the details below:

• Company name: [Company Name]
• Email: info@jademind-academy.com
• Address: [Company Address]